© 2015 Oh So Lovely Store    

  • Instagram - Black Circle
  • b-facebook
  • Twitter Round
  • B-Pinterest

DELIVERY

1:ORDERS

 Delivery up to £50 will cost £3.95 

 Delivery over £50 is FREE.

 

UK deliveries are sent via First Class Recorded Mail (1-2 working days) and require a signature upon delivery. 

 

We aim to get all orders shipped within 2 working days if received before 1pm. We will often get orders out sooner than this, but please allow 7 working days.

 


Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect.

Whilst we will endeavour to ensure that our estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. a postal strike). We are happy to deliver to a work or other chosen address given when placing order. 


On occasion items maybe lost in transit. If this occurs, please contact our customer services by email at info@ohsolovelystore.com or by telephone on 07751585968 quoting your order number and full delivery address and we will investigate the issue.
We will inform you by email as soon as your order is shipped.

 

We want you to be happy with your order. If you have any problems please do not hesitate to contact us as soon as possible to arrange a return, exchange or refund.

 

Please contact us on hello@ohsolovelystore.com if you have any further questions or concerns.

2:SHIPPING

3:GIFT SHIPPING

RETURNS

How do I return or exchange an item?

 

We want you to be as happy as possible with the items you have purchased from Oh So Lovely Store and we are usually completely happy to accept returns and exchanges, but please understand we are a small business and have to have certain terms and conditions in place in order to protect ourselves against financial loss. Therefore please read the following carefully:

 

EXCHANGES:

 

Our exchanges are treated as a new order. If you wish to exchange an item, you will need to return the items you wish to exchange to us (see below) and proceed with a new purchase online. You will be credited for your returned items via your original method of payment once they arrive back to us.

 

RETURNS:

 

UNSOLICITED RETURNS WITHOUT A COMPLETED RETURNS FORM WILL NOT BE ACCEPTED.

 

REFUNDS ARE NOT ACCEPTED ON SALE ITEMS UNLESS FAULTY.

 

PLEASE DO NOT ASK US TO UNDERVALUE PACKAGES TO AVOID CUSTOMS CHARGES AS THIS IS MAIL FRAUD. IF YOU REFUSE TO ACCEPT THE PACKAGE YOU WILL BE LIABLE FOR 50% OF YOUR ORDER VALUE PLUS ALL ASSOCIATED SHIPPING CHARGES.

 

Any request for a return must be made within 7 days of receipt, and returned within 7 days of receipt of returns form.

 

Please email info@ohsolovelystore.com and we will issue you with a returns form for you to complete.

 

Please package up the goods you are returning safely, together with the returns form.

 

All items must be unworn and in their original packaging with all labels attached. 

 

Please note we can not refund products that have been used, worn, damaged or altered in any way, which includes creasing of prints and posters (Polite notice: we will never ship damaged prints or posters so please take extra care when removing them from the tube not to damage them yourself).

 

We reserve the right to refuse returns of items when they do not meet the conditions set out above. 

 

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post. 

 

We will process your refund within 10 days of receiving your parcel. 

 

We will not grant a refund or exchange on any product that fails to reach us. 

 

Original and return postage is non-refundable unless incorrect item was sent in error.

4:RETURNS

PRIVACY

POLICY

Any items we provide to you may be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Data will be held according to current applicable Data Protection legislation subsisting in England.

 

This section tells you about how we use information that you supply to us and as a user of our website www.ohsolovelystore.com We aim to comply with the applicable obligations of current Data Protection legislation in England and Wales.

 

All information we hold is stored electronically in a secure way. If you require more information or have any comments or queries about your privacy, then please e-mail us at info@ohsolovelystore.com

 

You are responsible for providing valid, accurate and up to date information.

When you provide information about another individual or organisation, it is on the basis that you confirm that they have specifically agreed to this and understand how and why their information will be used.Please read this section carefully since once you use the websites you will be regarded as having given your consent to the following:

 

— To identify you when you contact us.

— To process your payment.

— To run our website and our business efficiently.

— To ensure that we satisfy your requests and to improve our service

through the training of our staff, we may monitor and record any

communication between you and us.

— We may disclose your information if required to by an Order of

the Court or by legislation.

— We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

From time to time we may also produce aggregate data, for example to identify how our website is used. This type of information will not personally identify information about individual users. As with most other websites both we and any of our associates use cookies, which are files that web browsers place on a computer’s hard drive, to help us to identify whether you have visited the site and session cookies, which identify who you are. If you need to know more about cookies, then please just e-mail us at info@ohsolovelystore.com

 

Since associates and other third parties (such as Paypal) may be involved, we always advise you to ensure that you are aware of their privacy policies.

By using our website, you consent to the information you provide being used by us, particularly for any of the purposes described in this Policy, except where you have chosen to opt out of being contacted by us or by third parties.

 

 

Please contact us on hello@ohsolovelystore.com if you have any further questions or concerns.